Terms & Conditions

Website: RoyHavenco.com
Email: royhavenco@gmail.com
Address: Vill–Paikarapur, P.O.–Ramnagar Gopinathpur, Dist.–Paschim Medinipur, West Bengal, Pin Code: 721305
Contact Number: 8637519026
GST Number: 19AEBPR4443M1Z2

Last Updated: (Today’s Date)

1. Introduction

Welcome to RoyHavenco.com (referred to as “we”, “our”, or “us”). By accessing, browsing, or making a purchase from our website, you agree to comply with and be bound by the following Terms & Conditions. These terms govern your use of our platform, services, and any related features we provide. If you do not agree with these terms, please refrain from using the website.

By using RoyHavenco.com, you confirm that you are at least 18 years of age, or using the platform under the supervision of a parent or legal guardian. These Terms & Conditions apply to all users of the website, including visitors, customers, merchants, and content contributors.

Our goal is to deliver a transparent, secure, and trustworthy shopping environment. Please read these terms carefully before proceeding.

2. Definitions

For clarity within these Terms & Conditions:

  • “Website” refers to RoyHavenco.com.

  • “User” refers to any person browsing or interacting with the website.

  • “Customer” refers to any user who makes a purchase.

  • “Products” refers to all items sold on RoyHavenco.com.

  • “Services” refers to website features, customer support, and digital tools provided by RoyHavenco.com.

3. Use of Website

By using this website, you agree to:

  • Use the website only for lawful purposes.

  • Not engage in unauthorized access, data extraction, hacking, or scraping.

  • Not misuse the website content, trademarks, images, or brand assets.

  • Provide accurate information during account creation or checkout.

  • Maintain the confidentiality of your login credentials.

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion if terms are violated.

4. Products & Descriptions

We always aim to provide accurate product details—descriptions, images, specifications, and pricing. However:

  • Colors may appear slightly different due to screen variations.

  • Sizes or measurements may vary slightly because many products are hand-measured.

  • Product availability is subject to change at any time without notice.

If any product is out of stock after you place an order, we will notify you immediately and offer a refund or alternative solution.

5. Pricing & Payment

All prices displayed on RoyHavenco.com are final and inclusive of all applicable taxes, including GST under GSTIN 19AEBPR4443M1Z2, unless specified otherwise.

We accept a variety of payment methods, such as:

  • UPI

  • Debit/Credit Cards

  • Net Banking

  • Wallets

  • Cash on Delivery (if available)

Payment must be completed for the order to be processed. In case of payment failure, the order will not be confirmed.

We reserve the right to change product pricing without prior notice, but such changes will not affect already placed orders.

6. Order Processing

After placing an order, customers will receive:

  • Order confirmation email or message

  • Shipping updates

  • Tracking details (if available)

Order processing typically takes 1–3 business days. During high-volume seasons, processing delays may occur.

We reserve the right to refuse or cancel orders for reasons including:

  • Fraudulent activity

  • Incorrect billing information

  • Product unavailability

  • Bulk order restrictions

If an order is cancelled from our end, you will be notified, and a full refund will be issued.

7. Shipping & Delivery

RoyHavenco.com delivers products across India through trusted courier partners.

Shipping Timeline

  • Standard delivery: 5–10 business days depending on location.

  • Remote or rural areas may take longer.

Shipping Charges

Shipping charges (if any) will be displayed during checkout.

Delay Disclaimer

Delivery may be delayed due to:

  • Weather issues

  • Courier partner delays

  • Festivals and holidays

  • Incorrect address details provided by the customer

We cannot be held liable for delays beyond our control.

8. Return, Replacement & Refund Policy

Our return and refund policies are created to ensure transparency and customer satisfaction.

Eligibility for Returns

A product may qualify for return or replacement if:

  • It arrives damaged or defective.

  • The wrong product is delivered.

  • The product is significantly different from the description.

Customers must notify us within 48 hours of delivery with unboxing video proof.

Non-Eligible Items

  • Used or damaged products

  • Items without original packaging

  • Hygiene products, innerwear, cosmetics (unless damaged on arrival)

  • Items marked “non-returnable” on the product page

Refund Process

Approved refunds are issued via the original payment method within 7–10 business days.

Replacements depend on stock availability.

Customer Responsibilities

  • Provide clear unboxing video evidence

  • Ensure the product remains unused until the issue is resolved

  • Cooperate with pick-up and verification procedures

9. Cancellations

Customer-Initiated Cancellation

Orders can be cancelled before they are shipped. Once shipped, cancellation is not permitted, but return policies may apply.

Company-Initiated Cancellation

We may cancel an order for reasons including:

  • Payment issues

  • Stock shortages

  • Violation of terms

  • Suspicion of fraudulent behaviour

Refunds for cancelled orders will be initiated within 7–10 business days.

10. Intellectual Property Rights

All content on RoyHavenco.com—including logos, design elements, images, graphics, text, and product layouts—is the exclusive property of RoyHavenco.com.

You may not:

  • Copy

  • Reproduce

  • Distribute

  • Sell

  • Modify

  • Publish

any content from the website without written permission.

Unauthorized use may result in legal action.

11. User-Generated Content

If users submit reviews, comments, images, or feedback:

  • You grant us a non-exclusive, royalty-free right to use, publish, or display the content.

  • You confirm that the submitted content does not violate any laws or third-party rights.

  • We reserve the right to remove inappropriate content.

12. Privacy & Data Security

Your privacy is important to us. All personal information collected on RoyHavenco.com is governed by our Privacy Policy.

We do not share, sell, or misuse your personal data. However, we may use your information for:

  • Order processing

  • Customer support

  • Website improvement

  • Marketing communication (with consent)

We employ industry-standard security measures, but cannot guarantee absolute data security due to internet risks.

13. Third-Party Links

Our website may contain links to third-party websites. These are provided for convenience and do not imply endorsement.

RoyHavenco.com is not responsible for:

  • Third-party site content

  • Privacy practices

  • Security measures

  • Transactions conducted on external links

Users must review third-party terms before engaging.

14. Limitation of Liability

RoyHavenco.com, its owners, employees, and affiliates will not be liable for:

  • Delays in delivery

  • Indirect or consequential damages

  • Loss due to misuse of products

  • Errors in product descriptions

  • Unauthorised account access due to customer negligence

Our total liability is limited to the value of the order placed.

15. Warranty Disclaimer

We do not provide warranties beyond those offered by the product manufacturers (if any). All products are sold “as-is” unless specified otherwise.

We do not guarantee:

  • Uninterrupted website operation

  • Error-free content

  • Accurate product availability

  • Zero downtime or bugs

16. Indemnification

You agree to indemnify and hold RoyHavenco.com harmless from any claims, losses, damages, liabilities, or legal fees arising from:

  • Violation of these Terms

  • Misuse of website services

  • Breach of third-party rights

  • Fraudulent activity

17. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of India and the State of West Bengal.

Any disputes shall be subject to the exclusive jurisdiction of courts located in Paschim Medinipur, West Bengal.

18. Changes to Terms & Conditions

RoyHavenco.com reserves the right to update or modify these Terms at any time without prior notice. Updated terms will be posted on this page with the revised date.

Continued use of the website after changes implies acceptance.

19. Contact Information

For any questions, concerns, or support related to these Terms & Conditions, contact us at:

📧 Email: royhavenco@gmail.com
📞 Phone: 8637519026
🏠 Address: Vill–Paikarapur, P.O.–Ramnagar Gopinathpur, Dist.–Paschim Medinipur, West Bengal – 721305